Active Incident

Datacenter Amsterdam

Operational

Datacenter Rotterdam

Operational

Datacenter Brussel

Operational

Hosted Exchange

Partial Service Disruption

Desktop-as-a-Service

Operational

Support systems

Operational

Problems on our Hosted Exchange and Microsoft 365 control panelPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Hosted Exchange


July 17, 2025 16:54 CEST
[Identified] We are currently experiencing problems on our Hosted Exchange and Microsoft 365 control panel. Our engineers are looking for the cause of the problem. Please contact us if you have questions regarding this service disruption.

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Azure

Cloudflare

MS Office365

History (Last 30 days)

Planned Hosted Exchange maintenancePlanned Maintenance

Description

We would like to inform you that maintenance is planned for our Hosted Exchange environment. During this maintenance period, we will make improvements to ensure the safety and stability of the environment for your services. We recommend also updating the client software to the latest versions to avoid incompatibility issues. Maintenance schedule ================== Dates: Tuesday to Thursday Time: 18:00 to 23:59 (every day) Expected impact: Brief interruptions in the connection may occur. However, the connection is expected to be re-established automatically. Purpose of maintenance =================== Implementing the latest bug fixes and security updates. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Hosted Exchange



Schedule

July 15, 2025 18:00 - July 17, 2025 23:59 CEST


July 15, 2025 18:00 CEST
[Update] Scheduled maintenance is starting.

July 17, 2025 23:59 CEST
[Update] Scheduled maintenance is complete.
Planned Hosted Exchange control panel maintenancePlanned Maintenance

Description

We would like to inform you that maintenance is planned for our Hosted Exchange control panel. During this maintenance we make several improvements to ensure the security and stability of the platform. The maintenance is scheduled for Wednesday, July 16, 2025 from 20:00 to 21:00. During maintenance, the control panel will be briefly unavailable several times. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Hosted Exchange



Schedule

July 16, 2025 20:00 - July 16, 2025 21:00 CEST


July 16, 2025 20:00 CEST
[Update] Scheduled maintenance is starting.

July 16, 2025 21:00 CEST
[Update] Scheduled maintenance is complete.
Limited phone supportPlanned Maintenance

Description

Due to a team event, our phone support will not be available on Friday, 27 June 2025. Regular support hours will resume on Monday, 30 June 2025. For urgent matters during business, please contact us via email, emergency phone number or your designated support portal.


Components

Support systems



Schedule

June 27, 2025 09:00 - June 27, 2025 17:00 CEST


June 27, 2025 09:00 CEST
[Update] Scheduled maintenance is starting.

June 27, 2025 17:00 CEST
[Update] Scheduled maintenance is complete.
Planned network maintenancePlanned Maintenance

Description

We would like to inform you that maintenance is planned for our network environment. During this maintenance we make several improvements to ensure the security and stability of the network. The maintenance is scheduled for Wednesday, June 25, 2025 from 23:00 to 01:00. We do not expect any impact from this maintenance. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Datacenter Amsterdam



Schedule

June 25, 2025 23:00 - June 26, 2025 01:00 CEST


June 25, 2025 23:00 CEST
[Update] Scheduled maintenance is starting.

June 26, 2025 01:00 CEST
[Update] Scheduled maintenance is complete.