All systems are operational

Datacenter Amsterdam

Operational

Datacenter Rotterdam

Operational

Datacenter Brussel

Operational

Hosted Exchange

Operational

Desktop-as-a-Service

Operational

Support systems

Operational

Scheduled Maintenance

Black building test datacenter Rotterdam Planned Maintenance

Schedule

May 20, 2025 09:00 - 17:00 CEST

Components

Datacenter Rotterdam

Description

A black building test is planned in the Rotterdam data center on Tuesday, May 20, 2023. This test simulates a failure of the external energy supplier. We do not expect any interruption of service during this maintenance. If you have any questions about this maintenance, please feel free to contact the service desk.

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Azure

Cloudflare

MS Office365

History (Last 30 days)

Emergency network maintenancePlanned Maintenance

Description

We would like to inform you that emergency maintenance is planned for our network environment. During this maintenance we make several improvements to ensure the security and stability of the network. This emergency maintenance is intended to restore network stability following recent network outages. The maintenance is scheduled for Saturday, May 17, 2025 from 15:00 to 19:00. We expect that this maintenance will have minimal impact. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Datacenter Amsterdam, Datacenter Rotterdam, Hosted Exchange, Desktop-as-a-Service



Schedule

May 17, 2025 15:00 - May 17, 2025 19:00 CEST


May 17, 2025 15:00 CEST
[Update] Scheduled maintenance is starting.

May 17, 2025 19:00 CEST
[Update] Scheduled maintenance is complete.
Network issues datacenter RotterdamService Disruption

Incident Status

Service Disruption


Components

Datacenter Rotterdam




May 16, 2025 17:50 CEST
[Investigating] We are currently experiencing problems on our network. Our engineers are looking for the cause of the problem. We will keep you informed of the progress via this message. We will provide the next update on the incident within 30 minutes. We appreciate your patience and understanding during this time.

May 16, 2025 18:05 CEST
[Monitoring] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our network. Consequently, all services are now operating as expected. Our engineers will continue to monitor the network closely in the coming hours to ensure stability and prevent any recurrence.

May 17, 2025 09:19 CEST
[Resolved] Hereby, we would like to inform you that the network incident has been officially closed. All services are now functioning normally, and operations have resumed without any issues. If you have any questions regarding this incident, please contact our service desk.
Planned Hosted Exchange maintenancePlanned Maintenance

Description

We would like to inform you that maintenance is planned for our Hosted Exchange environment. During this maintenance period, we will make improvements to ensure the safety and stability of the environment for your services. We recommend also updating the client software to the latest versions to avoid incompatibility issues. Maintenance schedule ================== Dates: Tuesday to Thursday Time: 18:00 to 23:59 (every day) Expected impact: Brief interruptions in the connection may occur. However, the connection is expected to be re-established automatically. Purpose of maintenance =================== Implementing the latest bug fixes and security updates. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Hosted Exchange



Schedule

May 13, 2025 18:00 - May 15, 2025 23:59 CEST


May 13, 2025 18:00 CEST
[Update] Scheduled maintenance is starting.

May 15, 2025 23:59 CEST
[Update] Scheduled maintenance is complete.
Problems on our Desktop-as-a-Service platformService Disruption

Incident Status

Service Disruption


Components

Desktop-as-a-Service




May 14, 2025 09:21 CEST
[Investigating] We are currently experiencing problems on our Desktop-as-a-Service platform. Our engineers are looking for the cause of the problem. We will keep you informed of the progress via this message. We will provide the next update on the incident within 30 minutes. We appreciate your patience and understanding during this time.

May 14, 2025 09:52 CEST
[Identified] Our engineers have found the Desktop-as-a-Service problem and are working on a solution. We will keep you informed of the progress of the disruption. We will post the next update within 30 minutes.

May 14, 2025 10:18 CEST
[Identified] Our engineers have found the Desktop-as-a-Service problem and are working on a solution. We will keep you informed of the progress of the disruption. We will post the next update within 30 minutes.

May 14, 2025 10:46 CEST
[Identified] Our engineers have found the Desktop-as-a-Service problem and are working on a solution. We will keep you informed of the progress of the disruption. We will post the next update within 30 minutes.

May 14, 2025 10:58 CEST
[Monitoring] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our Desktop-as-a-Service platform. Consequently, all services are now operating as expected. Our engineers will continue to monitor the platform closely in the coming hours to ensure stability and prevent any recurrence.

May 14, 2025 11:00 CEST
[Monitoring] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our Desktop-as-a-Service platform. Consequently, all services are now operating as expected. Our engineers will continue to monitor the platform closely in the coming hours to ensure stability and prevent any recurrence.

May 14, 2025 17:29 CEST
[Resolved] Hereby, we would like to inform you that the Desktop-as-a-Service incident has been officially closed. All services are now functioning normally, and operations have resumed without any issues. If you have any questions regarding this incident, please contact our service desk.
Planned network maintenance in Rotterdam datacenterPlanned Maintenance

Description

We would like to inform you that maintenance is planned for our network environment in our Rotterdam datacenter. During this maintenance we make several improvements to ensure the security and stability of the network. The maintenance is scheduled for Tuesday, May 13, 2025 from 23:00 to 01:00. We do not expect any impact from this maintenance. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Datacenter Rotterdam



Schedule

May 13, 2025 23:00 - May 14, 2025 01:00 CEST


May 13, 2025 23:00 CEST
[Update] Scheduled maintenance is starting.

May 14, 2025 01:00 CEST
[Update] Scheduled maintenance is complete.
Planned network maintenance in Amsterdam datacentersPlanned Maintenance

Description

We would like to inform you that maintenance is planned for our network environment in our Amsterdam datacenters. During this maintenance we make several improvements to ensure the security and stability of the network. The maintenance is scheduled for Wednesday, May 7, 2025 from 23:00 to 02:00. We do not expect any impact from this maintenance. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Datacenter Amsterdam



Schedule

May 7, 2025 23:00 - May 8, 2025 02:00 CEST


May 7, 2025 23:00 CEST
[Update] Scheduled maintenance is starting.

May 8, 2025 00:24 CEST
[Update] Scheduled maintenance is complete.
Network issues during maintenancePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Datacenter Rotterdam




May 7, 2025 00:21 CEST
[Investigating] We are currently experiencing problems on some parts of our network. Our engineers are looking for the cause of the problem. We will keep you informed of the progress via this message. We will provide the next update on the incident within 30 minutes. We appreciate your patience and understanding during this time.

May 7, 2025 00:39 CEST
[Monitoring] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our network. Consequently, all services are now operating as expected. Our engineers will continue to monitor the network closely in the coming hours to ensure stability and prevent any recurrence.

May 7, 2025 07:56 CEST
[Resolved] Hereby, we would like to inform you that the network incident has been officially closed. All services are now functioning normally, and operations have resumed without any issues. If you have any questions regarding this incident, please contact our service desk.
Planned network maintenance in Rotterdam datacenterPlanned Maintenance

Description

We would like to inform you that maintenance is planned for our network environment in our Rotterdam datacenter. During this maintenance we make several improvements to ensure the security and stability of the network. The maintenance is scheduled for Tuesday, May 6, 2025 from 23:00 to 02:00. We do not expect any impact from this maintenance. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Datacenter Rotterdam



Schedule

May 6, 2025 23:00 - May 7, 2025 02:00 CEST


May 6, 2025 23:00 CEST
[Update] Scheduled maintenance is starting.

May 7, 2025 02:00 CEST
[Update] Scheduled maintenance is complete.