Partial Service Disruption
Datacenter Amsterdam, Datacenter Rotterdam
October 21, 2026 23:25 CEST
IDENTIFIED
We would like to inform you that, in response to critical vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619, also known as PHP2Shell), we are taking preventive security measures on our hosting platforms.
Most servers have already been patched. However, security updates are not yet available for all PHP versions and environments, and we are dependent on our software suppliers for these packages to become available. To protect our customers’ services in the meantime, we are applying preventive measures on the remaining affected web servers and installing updates as soon as they become available.
Expected impact: Affected web servers will be unavailable until the relevant patches are released.
Next steps: We are monitoring all information channels to determine when we can continue patching. We will keep you informed of the progress via this message. There is no need to call us at this time; please follow this status page for updates.
We appreciate your patience and understanding during this time.October 22, 2026 08:16 CEST
IDENTIFIED
We are installing the available updates and will restore service on the affected web servers as soon as each server has been updated. For servers running CloudLinux, we are still awaiting the required packages from our software supplier. We will continue patching these servers as soon as the packages are released.
We will keep you informed of the progress via this message. To keep our phone lines available for urgent matters, we kindly ask you not to call us about this. If you have any questions, please create a ticket or reply to an existing ticket, and we will get back to you as soon as possible.
We appreciate your patience and understanding.October 22, 2026 10:55 CEST
IDENTIFIED
We are continuing to install updates and restore service on the affected web servers as they are patched. However, we are still dependent on our software suppliers: not all required packages for CloudLinux and AlmaLinux have been released yet. We are monitoring all information channels and will continue patching these servers as soon as the packages become available.
We will keep you informed of the progress via this message. To keep our phone lines available for urgent matters, we kindly ask you not to call us about this. If you have any questions, please create a ticket or reply to an existing ticket, and we will get back to you as soon as possible.
We appreciate your patience and understanding.October 22, 2026 14:31 CEST
IDENTIFIED
We are making progress in restoring service on the affected web servers. Servers for which updates are available have been patched and restored. For the remaining servers, we are still dependent on our software suppliers: not all required packages for CloudLinux and AlmaLinux have been released yet for all supported PHP versions.
Based on current information, we expect to have restored service on all affected web servers today. This expectation depends on the remaining packages being released in time. If this changes, we will update you via this message.
To keep our phone lines available for urgent matters, we kindly ask you not to call us about this. If you have any questions, please create a ticket or reply to an existing ticket, and we will get back to you as soon as possible.
We appreciate your patience and understanding.October 22, 2026 20:46 CEST
IDENTIFIED
Our engineers are continuing to work on this. We are steadily restoring service on the affected web servers as they are patched, and we are working on resolving all remaining pending issues. Thank you for your patience while we work to get everyone back online.
We will keep you informed of the progress via this message. To keep our phone lines available for urgent matters, we kindly ask you not to call us about this. If you have any questions, please create a ticket or reply to an existing ticket, and we will get back to you as soon as possible.
We appreciate your continued patience and understanding.October 23, 2026 11:36 CEST
RESOLVED
We would like to inform you that we are closing this incident. For a limited number of specific accounts, we have taken preventive measures and suspended the affected accounts. All other customers have received the PHP updates and their services are operating normally.
If you have any questions about your account or this incident, please contact our support team via a ticket.
We would like to thank you for your patience and understanding.
