All systems are operational

Datacenter Amsterdam

Operational

Datacenter Rotterdam

Operational

Datacenter Brussel

Operational

Hosted Exchange

Operational

Desktop-as-a-Service

Operational

Support systems

Operational

Scheduled Maintenance

Planned Hosted Exchange maintenancePlanned Maintenance

Schedule

September 10, 2024 18:00 - September 12, 2024 23:59 CEST

Components

Hosted Exchange

Description

We would like to inform you that maintenance is planned for our Hosted Exchange environment. During this maintenance period, we will make improvements to ensure the safety and stability of the environment for your services. We recommend also updating the client software to the latest versions to avoid incompatibility issues. Maintenance schedule ================== Dates: Tuesday to Thursday Time: 18:00 to 23:59 (every day) Expected impact: Brief interruptions in the connection may occur. However, the connection is expected to be re-established automatically. Purpose of maintenance =================== Implementing the latest bug fixes and security updates. If you have any questions about this maintenance, please feel free to contact the service desk.

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

Azure

Cloudflare

MS Office365

History (Last 30 days)

Possible Degraded Network PerformanceDegraded Performance

Incident Status

Degraded Performance


Components

Datacenter Amsterdam, Datacenter Rotterdam




September 2, 2024 09:09 CEST
[Investigating] We are currently experiencing problems on our network. Our engineers are looking for the cause of the problem. We will keep you informed of the progress via this message. We will provide the next update on the incident within 30 minutes. We appreciate your patience and understanding during this time.

September 2, 2024 09:30 CEST
[Resolved] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our network. Consequently, all services are now operating as expected. Our engineers will continue to monitor the network closely in the coming hours to ensure stability and prevent any recurrence.

September 2, 2024 10:38 CEST
[Resolved] We want to provide more details regarding the recent network issues. After thorough investigation, our engineers have identified that the cause of the disruption was related to connectivity issues with AMS-IX, a major internet exchange point outside of our own network. This incident affected several network providers, and while it was beyond our direct control, we were actively engaged in monitoring the situation and ensuring the swiftest possible resolution. We are pleased to confirm that all services have been restored and are operating normally. Our team continues to monitor the network closely to maintain stability. Thank you for your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to contact our support team.
Network incidentOperational

Incident Status

Operational


Components

Datacenter Amsterdam, Datacenter Rotterdam




August 30, 2024 08:21 CEST
[Investigating] We are currently experiencing problems on our network. Our engineers are looking for the cause of the problem. We will keep you informed of the progress via this message. We will provide the next update on the incident within 30 minutes. We appreciate your patience and understanding during this time.

August 30, 2024 08:28 CEST
[Identified] Our engineers have found the network problem and are working on a solution. We will keep you informed of the progress of the disruption. We will post the next update within 30 minutes.

August 30, 2024 08:35 CEST
[Monitoring] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our network. Consequently, all services are now operating as expected. Our engineers will continue to monitor the network closely in the coming hours to ensure stability and prevent any recurrence.

August 30, 2024 14:05 CEST
[Resolved] Hereby, we would like to inform you that the network incident has been officially closed. All services are now functioning normally, and operations have resumed without any issues. If you have any questions regarding this incident, please contact our service desk.
Possible Degraded Network PerformanceDegraded Performance

Incident Status

Degraded Performance


Components

Datacenter Amsterdam, Datacenter Rotterdam




August 19, 2024 08:40 CEST
[Investigating] We are currently experiencing problems on our network. Our engineers are looking for the cause of the problem. We will keep you informed of the progress via this message. We will provide the next update on the incident within 30 minutes. We appreciate your patience and understanding during this time.

August 19, 2024 09:11 CEST
[Investigating] We would like to let you know that our team has not yet been able to find the network problem. We are still looking for the cause and will post the next update within 30 minutes.

August 19, 2024 09:44 CEST
[Investigating] We would like to let you know that our team has not yet been able to find the network problem. We are still looking for the cause and will post the next update within 30 minutes.

August 19, 2024 10:14 CEST
[Investigating] We would like to let you know that our team has not yet been able to find the network problem. We are still looking for the cause and will post the next update within 30 minutes.

August 19, 2024 10:40 CEST
[Investigating] We would like to let you know that our team has not yet been able to find the network problem. We are still looking for the cause and will post the next update within 30 minutes.

August 19, 2024 11:11 CEST
[Investigating] We would like to let you know that our team has not yet been able to find the network problem. We are still looking for the cause and will post the next update within 30 minutes.

August 19, 2024 11:30 CEST
[Monitoring] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our network. Consequently, all services are now operating as expected. Our engineers will continue to monitor the network closely in the coming hours to ensure stability and prevent any recurrence.

August 19, 2024 17:23 CEST
[Resolved] Hereby, we would like to inform you that the network incident has been officially closed. All services are now functioning normally, and operations have resumed without any issues. If you have any questions regarding this incident, please contact our service desk.
Planned Hosted Exchange maintenancePlanned Maintenance

Description

We would like to inform you that maintenance is planned for our Hosted Exchange environment. During this maintenance period, we will make improvements to ensure the safety and stability of the environment for your services. We recommend also updating the client software to the latest versions to avoid incompatibility issues. Maintenance schedule ================== Dates: Tuesday to Thursday Time: 18:00 to 23:59 (every day) Expected impact: Brief interruptions in the connection may occur. However, the connection is expected to be re-established automatically. Purpose of maintenance =================== Implementing the latest bug fixes and security updates. If you have any questions about this maintenance, please feel free to contact the service desk.


Components

Hosted Exchange



Schedule

August 13, 2024 18:00 - August 15, 2024 23:59 CEST


August 13, 2024 18:00 CEST
[Update] Scheduled maintenance is starting.

August 15, 2024 23:59 CEST
[Update] Scheduled maintenance is complete.
Degraded Network PerformanceDegraded Performance

Incident Status

Degraded Performance


Components

Datacenter Amsterdam, Datacenter Rotterdam




August 14, 2024 07:36 CEST
[Investigating] We are currently experiencing problems on our network. Our engineers are looking for the cause of the problem. We will keep you informed of the progress via this message. We will provide the next update on the incident within 30 minutes. We appreciate your patience and understanding during this time.

August 14, 2024 08:07 CEST
[Investigating] We would like to let you know that our team has not yet been able to find the network problem. We are still looking for the cause and will post the next update within 30 minutes.

August 14, 2024 08:36 CEST
[Investigating] We would like to let you know that our team has not yet been able to find the network problem. We are still looking for the cause and will post the next update within 30 minutes.

August 14, 2024 09:00 CEST
[Monitoring] Hereby, we inform you that our engineers have successfully identified and resolved the problem affecting our network. Consequently, all services are now operating as expected. Our engineers will continue to monitor the network closely in the coming hours to ensure stability and prevent any recurrence.

August 14, 2024 12:13 CEST
[Resolved] Hereby, we would like to inform you that the network incident has been officially closed. All services are now functioning normally, and operations have resumed without any issues. Root cause: faulty equipment at a third party internet provider responsible for connecting most Dutch providers to each other. If you have any questions regarding this incident, please contact our service desk.